Frequently Asked Questions
What bag brands do you sell?
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We sell bags from Chanel, Hermes, Louis Vuitton, Dior, Yves Saint Laurent, Fendi, Loewe, Prada, Gucci, Balenciaga, Celine, Bottega Veneta, and Polene. These are the brands we're experts in.
Are all bags authenticated?
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Yes. Every single bag we sell goes through a rigorous authentication process by our team of experts. We guarantee 100% authenticity on all our products.
What is your return policy?
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We offer a flexible return policy. If you're not satisfied with your purchase, you can return it within the specified period for a full refund, provided the item is in its original condition.
How do you determine the condition of bags?
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We carefully inspect each bag and provide detailed descriptions of its condition, including any signs of wear. All bags are photographed from multiple angles so you can see exactly what you're buying.
Do you ship internationally?
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Yes, we ship to most European countries. Shipping times and costs vary depending on your location. All shipments are insured and tracked for your peace of mind.
How can I sell my luxury bag to you?
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Simply fill out our "Sell Your Bag" form with photos and details of your bag. Our team will evaluate it and provide you with a fair offer within 24-48 hours.
What payment methods do you accept?
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We accept all major credit cards, PayPal, and bank transfers. All transactions are secure and encrypted for your protection.
Do your bags come with original accessories?
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Many of our bags include original accessories such as dust bags, boxes, and authenticity cards. Each listing specifies exactly what is included with the bag.
What is your lifetime guarantee?
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Our lifetime guarantee covers the authenticity of your purchase. If at any point you have concerns about the authenticity of a bag purchased from us, we will verify it at no additional cost.
How can I contact customer support?
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You can reach our customer support team through our contact form, by email, or through our social media channels. We typically respond within 24 hours.